We are moving our ticketing system to a new platform. 

Please take a minute to watch this video.


The video explains how to get started and the different places to submit a ticket.  The links below will lead you to the same place as the "My Tickets" in Gateway (acdagents.com). 

Make sure you register for an account on the new Service Desk here.

But before submitting a ticket, please search the Knowledge base for any questions you might have.

Thank you for being the best part of ACD Direct!




QA Team

Agent Support